Quality Assurance Lead

Quality Assurance Lead – Domiciliary Care

NO SPONSORSHIP AVAILABLE

Location: Seaton, Devon, EX12 2LE
Hours: Full-time - 37.5hrs/week You shall also be required to participate in the out of hours on-call rota. You will receive a payment of £210.00 for each week during which you are on call, which will be no more than 15 hours each week.
Salary: £28 392 per year and £30 420 on successful completion of probationary period

About Us

We are a well-established, values-led domiciliary care provider committed to delivering high-quality, person-centred care in people’s own homes. Our focus is on quality, dignity, and doing the right thing — not just ticking boxes.

We are now looking for a Quality Assurance Lead to join our small, dedicated management team and help us continue to develop and maintain safe, effective, and outstanding care.

What We Offer

• A supportive Registered Manager and collaborative working environment
• A role where quality truly matters and your voice is heard
• Autonomy and trust to manage your workload
• Opportunity to make a real difference to care standards and outcomes
• Competitive salary and flexible working where possible

About the Role

As Quality Assurance Lead, you will play a key role in overseeing and strengthening quality across the service. You will work closely with the Registered Manager to ensure care delivery meets regulatory requirements, company policies, and best practice — while remaining practical and supportive for the team.

This is a hands-on role suited to someone who enjoys detail, investigation, and improving systems, but who also understands the realities of domiciliary care.

Key Responsibilities

• Complete and oversee regular care audits (including care plans, care notes, risk assessments and MARs)
• Investigate complaints, concerns, and incidents, ensuring timely, fair, and proportionate responses
• Identify themes, risks, and learning from audits and complaints and support service improvement
• Ensure compliance with CQC regulations, company policies, and safeguarding procedures
• Support the Registered Manager with quality monitoring, action plans, and CQC readiness
• Liaise with staff, families, professionals, and external agencies as required
• Maintain clear, accurate documentation and audit trails

About You

We are looking for someone who:

• Has experience in domiciliary care or a similar regulated care setting
• Has a strong understanding of quality assurance, audits, and compliance
• Is confident investigating concerns and writing clear, professional reports
• Has good knowledge of CQC standards and safeguarding
• Is organised, methodical, and able to work independently
• Communicates calmly, sensitively, and professionally
• Shares our values and commitment to high-quality care

A relevant qualification (e.g. NVQ Level 3/4/5 in Health & Social Care) is desirable but not essential for the right candidate.